Should I Hire a Virtual Receptionist?

Ever wonder if your business would benefit from hiring a virtual receptionist to answer your business's incoming calls? A Courteous Communications, a leader in the business answering service industry, wants to give you the tools to make an educated decision as to whether your business is ready for a virtual receptionist. 

Ask yourself these questions and find out if your business needs to step up and meet the needs of your past, current and prospective customers:

1. Are you a small business? Yes +5 points,  No +2 points
2. Do you have a voicemail system? Yes +3 points,  No +3 points
3. Is your time in the office erratic? (Eg. One day you’re in the office all day; the next, you’re out, the day after the next, you’re in the office in the morning, out of it early afternoon and back again in the late hours?) Yes +5 points,  No +3 points
4. Have you ever missed an incoming phone call from a customer because you were busy with something else? Yes +5 points, No +0 points
5. Do you think your business would benefit from having your appointments scheduled and your calendar organized for you? Yes +5 points, No +1 point, Maybe +3 points
6. Do you find your work gets distracted by the phone? Always +5 points, Sometimes +3 points, No +0 points
7. Have you ever lost business because you were unable to pick up the phone at that moment in time? Yes +5 points, No +2 points
8. Do you have a staff or employee who can answer the phone for you? Yes +2 points No +5 points (If answer is Yes, proceed to No. 9; if No, proceed to No. 10)
9. Do you find it difficult training your employees to use proper phone etiquette? Yes +3 points No +0 points.
10. Do you have the budget to hire an employee to answer calls? Yes +3 points, No +5 points

How’d You Score?

• If your score is 22-40 points, you should think about a virtual receptionist service.
• If you score more than 40 points, your business would seriously benefit from the services of a virtual receptionist.

Click here to learn more about your score and to find out if your business would benefit from hiring a virtual receptionist.